Terugbetalingsbeleid

Last Updated: [27 Sep 2026]

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing your order. By completing a purchase, you agree to the terms outlined below.

1. RETURN CONDITIONS

To be eligible for a return, items must meet the following requirements:

  • Condition: Items must be returned in NEW condition — unused, unworn, unwashed, untested, and free of any writing, printing, tape, or stickers on the box or packaging. Items must be resalable.

  • Packaging: Items must be returned in the original manufacturer packaging, with all accessories, kit components, promotional items, and instruction manuals included.

  • Hygiene & Safety: For health and hygiene reasons, certain items — including but not limited to cosmetics, makeup, skincare, lingerie, swimwear, and pierced jewelry — must be returned unopened and sealed in their original packaging. Opened or used cosmetic/makeup products cannot be returned.

  • Clothing & Shoes: Clothing must be unworn, unwashed, and free of odors, stains, or alterations. Shoes must be returned in their original box, which must not be damaged or used as the shipping container.

  • Toys & Gifts: Toys must be unopened and in original packaging. Gift items must be unused and in original condition.

  • Shipping Protection: For your protection, merchandise must be insured for the full purchased value and safely wrapped to prevent damage during transit.

All sales are final. We do not accept returns or exchanges for change of mind or customized/personalized orders. Returns are only accepted for items that arrive damaged, defective, or incorrect.

2. REFUND POLICY

A refund will be issued once the returned merchandise is received at the warehouse, inspected, and confirmed to be in acceptable return condition.

  • You will be notified via email once your return is received.

  • We will advise you regarding the refund or store credit process.

  • Refunds usually take approximately 14 business days to process.

  • Refunds will be credited back to your original method of payment.

Please note: Shipping and handling charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

3. RESTOCKING FEES

A restocking fee may apply depending on the suppliers'/manufacturers' terms for certain items, especially heavy or oversized items. You may check with us before ordering to confirm whether a restocking fee applies to your specific item. Please keep in mind that restrictions apply.

4. EXCHANGES IN CASE OF SHIPPING DAMAGE

If an item has been damaged during transit, we will replace it at our expense. If no replacements are available, a refund will be issued.

  • An insurance claim will be filed by the suppliers.

  • You must contact us within 3 days of delivery and provide proof of damage (photos or video).

  • No exceptions. No refund or replacement will be issued if proof of damage is not provided.

  • A damaged item returned for replacement may be repaired or exchanged at store discretion.

5. RETURN/EXCHANGE INSTRUCTIONS

We have created a hassle-free Return/Exchange process with step-by-step guidelines for your convenience. The process is simple provided you follow the instructions below.

Step 1: Obtain an RMA Number

Contact our customer service department via the "Contact Us" page to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA number.

Step 2: Pack the Merchandise Securely

Pack the merchandise securely using the original packing material. Please note:

  • We do not accept Collect on Delivery (COD) shipments.

  • Follow our instructions to ship through UPS or USPS service where available, with delivery notification.

Step 3: Insure and Ship

  • Insure the package for the full value of the merchandise.

  • The merchandise remains your property until it reaches the supplier/manufacturer's warehouse. We are not responsible for any shipping damages occurring at this point.

  • Include all contents such as accessories and instruction manuals that came in the original order.

6. SHIPPING DAMAGE AND LOST PACKAGES

  • Inspect merchandise immediately upon delivery before the carrier leaves.

  • If you detect visible physical damage or missing items, refuse the package or take photos/video covering the shipping label and the damaged/missing condition.

  • Shipments are rarely lost or misplaced in transit or customs; unfortunately, we cannot control these situations. Customers are requested to allow additional days for us to handle/investigate such cases.

  • Contact us immediately via the "Contact Us" page on the store. Please do not rely on phone, as phone services are limited.

  • Please notify us immediately about any problem within 3 business days of receipt.

  • DO NOT discard the shipping carton/envelope and packaging to facilitate the investigation process if necessary.

7. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Opened or used cosmetics, makeup, skincare, and beauty products

  • Lingerie, swimwear, and pierced jewelry (for hygiene reasons)

  • Customized or personalized orders

  • Gift cards

  • Final sale or clearance items

  • Items without an RMA number

  • Items returned after the eligible return window

  • Items not in original condition/packaging

8. CONTACT US

For any questions regarding our Return & Refund Policy, or to initiate a return, please contact us through the "Contact Us" page on our store. Our customer service team will be happy to assist you.

By placing an order, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.